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Together with Hermes’s flagship stores in the United States, the Client Relations team manages all content and operations for Hermes.com and responds to customers’ phone calls and emails about the company’s products and services.

What We Can Do With This Chance:

By acting as the initial point of contact through phone and email for customers of Hermes.com and the flagship boutique, you will be contributing to the overall strategy of the eCommerce department. In all encounters with clients, the Coordinator provides exceptional service.

A Note on the Position:

  • Respond to queries by phone and email using polished verbal and writing communication skills.
  • Present and use product expertise while talking about the Hermès brand and its principles.
  • Maintain constant communication with customers and promptly address their concerns, questions, and concerns.
  • React to voicemails from customers.
  • Follow up on outstanding orders and place new ones using the internet
  • Processing, following up on, and resolving e-commerce order tracking and delivery concerns with FedEx
  • Keep all information secure and confidential per corporate policy.
  • Maintain compliance with all Hermès policies and procedures that pertain to your position.
  • Maintain consistently high standards for customer service in all interactions.
  • Everything else that the supervisor asks of you

This Is You:

  • Service on weekends (Saturday and Sunday)
  • Prior work experience in a contact centre and/or customer service setting is preferred.
  • Strong aptitude for making the right decisions
  • Superb focus on detail
  • Competence in verbal and writing communication as well as demonstrated multitasking abilities are required.
  • Familiarity with both Excel and Word on a professional level
  • Understanding French is an asset.

Ideally, the candidate will possess a mix of the aforementioned qualities and be able to carry out the essential duties of the position with or without any adjustments.

The Hermès Company Background

Hermès, a family-owned French company that has been in business since1837, employs more than 17,000 people throughout the globe and is known for its high-quality products. Through prudent management, Hermès fosters a culture that values each employee’s independence and contributes to the company’s success thanks to its unwavering commitment to entrepreneurship. With a firm footing in its territory that values its people and its resources, the company ensures that its remarkable expertise is passed down for generations to come. The house’s innovation is fueled by sixteen handmade métiers, and its collections may be found in more than three hundred locations worldwide.

Concerning the Subject

We need someone who possesses a mix of the aforementioned qualities and can carry out the essential duties of the position with or without any adjustments.

Except where prohibited by state or local law, Hermès of Paris (USA) requires all prospective employees to provide proof of full vaccination status against the virus known as COVID-19, and any variants, as defined by the Centers for Disease Control and Prevention (CDC) and/or applicable state or local health agencies. In compliance with current legislation, Hermès of Paris (USA) will take into account any reasonable requests for accommodations related to a person’s handicap or religious beliefs.

A COMPANY THAT PROVIDES EQUAL OPPORTUNITIES FOR ALL POSITIONS

Hermès values family above everything else. Hermès of Paris is dedicated to becoming a “Maison for All,” or a place where the principles of diversity, inclusiveness, and family are fostered, supported, and advanced, both internally and outside. Hermès of Paris strives to build a team comprised of brilliant and distinctive individuals whose varied experiences, perspectives, and skill sets will contribute to the success of the company as a whole. To help each team member reach their full potential, we foster an inclusive and welcoming work atmosphere where they may flourish while being themselves without fear of repercussion. The work we conduct with community and non-profit partners extends well beyond the walls of our Maison and serves to promote the DIF principles we hold dear.

We value our inclusive culture at Hermès of Paris. Hermès of Paris, Inc. recruits, selects, and hires employees based on individual merit and aptitude as it relates to the open position(s) and any projected future advancement or transfer within the company. All qualified applicants are given equal consideration for employment without regard to race, colour, religion, gender, age, national origin, disability, genetic information, sexual orientation, citizenship, military status, or veteran status, or any other characteristic covered by laws prohibiting discrimination in employment. Training, promotions, transfers, pay, demotions, layoffs, and terminations should all be handled fairly and without bias based on factors like a person’s race, colour, religion, gender, age, country of origin, disability, genetic information, sexual orientation, citizenship status, or military or veteran status, as well as any other factors that may be specifically excluded by law. To the extent required by law, Hermès of Paris, Inc. will make appropriate adjustments for eligible persons with disabilities.

The following types of personally identifiable information (PII) are collected from you when you apply for a job at Hermes: identifiers; personal records; commercial information; information about your professional or employment background; information about your education that is not publicly available; and inferences made from this data. Your personal information will be used for internal reasons, such as processing applications and doing other activities connected with a prospective job relationship. Get in touch with us at if you need any more information or have any queries.